Most income tax notices sent to individuals now begin the same way: a figure in a departmental statement does not match a figure in the return. No allegation, no investigation — just an arithmetic difference between what a bank, registrar, depository or employer reported and what the taxpayer declared.
A large proportion of those differences are not errors by the taxpayer at all. They are reporting artefacts. And nearly all of them can be dealt with before a return is even filed, using a facility that most taxpayers never open.
Three statements, three different jobs
The three documents are routinely treated as versions of the same thing. They are not.
Form 26AS is a tax credit statement. Its core function is to record tax deducted at source, tax collected at source, advance tax and self-assessment tax paid, and refunds issued. It answers the question: how much tax has already been paid or credited against my PAN?
The Annual Information Statement (AIS) is far broader. It is a consolidated record of financial information reported to the department about a taxpayer from many sources — interest paid by banks, dividends, securities and mutual fund transactions, foreign remittances, property purchases and sales, business receipts, GST turnover, and other specified financial transactions. It answers a different question: what does the department know about my financial year?
The Taxpayer Information Summary (TIS) is a category-wise summary derived from the AIS. For each category it shows a processed value and a derived value. The derived value is what feeds the return pre-fill, and it is the figure that shifts when feedback is accepted.
Three consequences follow. A transaction can appear in the AIS without appearing in Form 26AS, because no tax was deducted on it. Two statements can show different numbers for what looks like the same thing without either being wrong. And correcting the AIS is what changes the TIS, which is what changes the pre-filled return — not the other way round.
Together they form the department’s view of a taxpayer’s year, and reading all three is now a basic step in income tax compliance in India.
Why the numbers disagree
The AIS aggregates data supplied by third parties under statutory reporting obligations. Those parties report on their own systems, on their own timelines, and to their own conventions. The taxpayer’s books follow accounting rules and the taxpayer’s own facts. The two were never designed to reconcile exactly.
Some divergence is therefore expected and entirely proper. The task is not to make every figure match, but to identify the differences that would look like under-reporting to a reviewer and to explain them on record before anyone asks.
The most common causes of a mismatch
Gross against net. Banks report interest credited gross. The taxpayer may have offered it net of something, or offered only the amount actually received. Similarly, sale consideration on securities is reported gross of brokerage and charges.
Accrual against receipt. Interest on a cumulative deposit accrues each year but is received at maturity. A taxpayer offering interest on receipt will show nothing for the intervening years while the AIS shows accrual for each. Both approaches can be defensible; the mismatch is the predictable consequence of the choice.
Joint holders. A fixed deposit, a property or a demat account in joint names is frequently reported in full against the first holder’s PAN. The second holder’s share, and the beneficial ownership between them, is not visible to the reporting entity.
Duplicate reporting. The same transaction reported by more than one entity — a mutual fund transaction reported by both the fund and the registrar, or a property transaction reported by both the registrar and the bank financing it.
Sale consideration against stamp duty value. Property transactions are reported by reference to the value recorded by the registering authority, which may exceed the actual consideration.
Wrong PAN. A reporting entity attributes a transaction to the wrong PAN. This is the mismatch that most alarms taxpayers, because the transaction is genuinely not theirs.
Timing at the year boundary. A payment credited on 31 March and received on 2 April sits in different years for the two parties.
Turnover figures. GST turnover reported in the AIS is derived from GST returns and is computed on GST principles. It will not equal turnover as reported in the financial statements or as offered under the income tax provisions, and it is not meant to.
Property and securities entries are the ones most often misread, and our note on capital gains and exemptions covers how the gain itself is computed.
The feedback mechanism and the seven options
The AIS carries a feedback facility that lets a taxpayer respond to each item of information. This is the part of the system that is under-used, and it is the whole point of the design.
Against any reported item, the taxpayer may record that the information is:
- Correct — accepted as reported.
- Not fully correct — partly right; the correct particulars are supplied.
- Relates to other PAN or year — the transaction belongs to someone else or to a different period, and the correct PAN or year is given.
- Not applicable / duplicate — the same transaction has been reported more than once.
- Denied — the transaction did not occur.
- Income is not taxable — the receipt is real but does not form part of taxable income.
- Customised feedback — for categories where the specific facts require a tailored response.
The exact labelling varies a little by information category, and the portal displays the options available for the item in question. The substance is consistent: the taxpayer can put the correct position on record item by item, with an explanation.
Feedback can be submitted online item by item, or through the downloadable utility where the volume is large — which it often is for a taxpayer with an active trading account.
What happens after you submit feedback
Two things happen, and the distinction matters.
First, the AIS immediately displays a modified value alongside the reported value, showing both what was reported and what the taxpayer says. Nothing is deleted; the record shows the disagreement.
Second, the TIS derived value is recomputed to reflect the feedback, and that derived value is what flows into the pre-filled return.
Where the feedback denies or materially alters what a reporting entity has said, the information may be referred back to that entity for confirmation. The reporting entity may accept the correction and file a revised statement, in which case the AIS updates at source, or it may stand by what it reported, in which case the disagreement remains visible on both sides.
The important point is that the taxpayer’s position is timestamped and on record before the return is filed. When a query comes later, the answer is not being constructed after the event.
The e-campaign, and why silence is costly
Where the department’s analytics flag a significant difference between reported information and the return — or where a return has not been filed at all despite significant reported transactions — a message is issued under the e-campaign facility on the compliance portal. This is not a notice. It is an invitation to respond, and it is the cheapest stage at which a difference can be resolved.
A taxpayer who responds with an explanation and supporting particulars usually ends the matter there. A taxpayer who ignores it moves the same difference into a stage where it is dealt with by formal notice, with the consequences that follow. Our note on what to do on receiving an income tax notice covers that later stage.
When feedback is not enough
Feedback corrects the department’s information record. It does not correct a return.
If the return has not been filed, resolve the AIS position first and then file, so that the return and the statement tell the same story.
If the return has been filed and understated income, feedback alone will not cure it. Depending on the timing, a revised return or an updated return under the facility for that purpose may be available. An updated return carries additional tax, and the additional amount increases the longer it is left.
If an intimation proposing an adjustment has already been issued, the response is made in that proceeding, within the time allowed. Feedback on the AIS may support the response but does not replace it.
If the transaction is genuinely not yours — a wrong PAN attribution — record the denial in the feedback, retain evidence of the position, and expect that the item may persist while the reporting entity is asked to confirm. Keep the correspondence.
Beyond that point the matter moves from correspondence into tax litigation, which is a slower and more expensive way to resolve the same difference.
A pre-filing sequence that works
For most individual taxpayers, twenty minutes before filing prevents months of correspondence afterwards:
- Download Form 26AS, the AIS and the TIS for the year.
- Reconcile tax credits from Form 26AS against the deductions claimed in the return, deductor by deductor.
- Read the AIS category by category, not as a total. Interest, dividend, securities, property and remittances are where differences cluster.
- For every difference, decide whether it is a reporting artefact or a genuine omission on your side.
- Submit feedback on the artefacts, with the correct particulars.
- Fix the omissions in the return.
- Save the AIS, the TIS and the feedback acknowledgement for the year alongside the return, so the file is complete.
The sequence applies whatever the taxpayer category, though the categories that generate the most AIS entries are set out in our note on return filing across taxpayer categories.
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Frequently Asked Questions
Form 26AS is a tax credit statement recording TDS, TCS, advance tax, self-assessment tax and refunds. The AIS is a much wider statement of financial information reported about the taxpayer by banks, registrars, depositories, employers and other reporting entities, whether or not tax was deducted on the transaction.
No. Differences are expected because the AIS follows the reporting entity’s conventions and your return follows the facts and the applicable computation provisions. What matters is that each significant difference has an explanation on record.
No. Feedback changes the derived value in the TIS and therefore the pre-filled figures, but liability is determined by the return and the applicable law. Feedback is a record of the taxpayer’s position on the information, not a computation of tax.
Record feedback that the information relates to another PAN, or deny it, as the facts require, and give the correct particulars where you know them. Retain evidence. The item may remain visible while the reporting entity is asked to confirm, and the feedback is what shows you raised it in time.
Yes, the facility remains available. But feedback submitted after filing does not alter the return already filed. If the return itself needs correction, that is done through a revised or updated return, depending on the timing and the circumstances.
The facility is not tied to the return due date in the way filing is. Practically, feedback is most valuable before the return is filed, because that is when it can still shape what you declare and demonstrate that the position was taken with the information in view.
Responding is the ordinary course and is what the facility exists for. The greater risk lies in leaving a flagged difference unanswered, because an unexplained difference is more likely to progress to a formal proceeding than an explained one.